FAQ

Frequently asked questions

 

How long will my order take?

All orders within India can expect a delivery between 7-10 days. All orders outside of India can expect a delivery between 10 - 12 business days.

You will get a tracking link in your inbox as soon as your order is shipped 

 

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package.In case there's something missing kindly mail info.asliartopus@gmail.com

 

Who is responsible for covering customs duties & taxes?

You are responsible for all customs fees. The taxes are paid in your country to the customs agency. All shipments outside India may incur some kind of customs depending on the destination country. Fees may vary depending on your order value, country limits and other factors.

 

I received a damaged product. What do I do ?

Please do not worry. Drop us a mail at care.asliartopus@gmail.com  with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

What do I do if I don't like the product I received  ?

Drop us a mail at care.asliartopus@gmail.com and you could just ship the product back to us to the address which will be given in the mail.

But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 10 days of receiving the order.

Please make sure that the return product is packed well to avoid any damages in transit.

The courier charges incurred by you to send us back the product will not be refunded.

 

My tracking link shows 'delivered' but I have not received the package. What do I do ?

Please drop us a mail at care.asliartopus@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.

 

When can I cancel my order ?

At the moment we do not have a provision for cancellation of orders placed. But we are working on it, so stay tuned :) (Though we hope you won’t need to cancel your order)